Canadian Centre for Accreditation

Community-Based Support and Social Services

CCA supports community service agencies to meet new challenges and excel through standards that reflect best practices in operations, programs and services. 

Accreditation with CCA positions organizations to keep pace with accountability expectations and lead when it comes to service quality. 

The Right Fit

Who should choose this program?

Our program is appropriate for a wide range of organizations that provide community-based support and social services of various types—for communities, families or individuals of any age who are at risk, vulnerable or may have special needs. CCA’s program is suited to a wide range of community-based support and social services. They include: support services for adults, children or youth with physical, intellectual or developmental disabilities, support services for families, community services for children and youth, community resource centres, adult protective services, adult day programs, home supports, settlement services, personal support services, attendant care, social, recreational and intergenerational programs, caregiver support including respite, supportive counselling, and community residential services (for example, shelters, group homes.)


Organizations are asked to meet a common set of Organizational Standards, as well as standards specific to their programs and services. 

The Organizational Standards look at the whole agency, and cover things like governance, management, planning, quality improvement, and important risk management functions. The standards also look for person-centred services, a strength-based approach, accessibility of services, and engagement and responsiveness to the communities served.

Program- and service-focused standards apply to the organization's community-based support and social services, that may be provided in community settings, group living situations or in the home of persons receiving services. The standards emphasize the promotion of individual autonomy, wellness and social inclusion.

They assess areas such as community outreach, service planning, service coordination, client advocacy and group program delivery, and look for a pro-active approach to client safety and management of service-related risks. The standards push organizations to plan their services in response to the needs of the communities and people they serve.

There are also standards specific to certain services, people served and settings. They include standards specific to day programs for adults, services for children and youth, respite services, personal support and home-based services, meal preparation, supportive counselling, and shelters including women’s shelters, group homes and other short-term and long-term residential situations.

Engagement of the sector

CCA standards are developed with the input of sector leaders through our evaluation surveys, advisory groups, critical readers and pilot reviews. The development process also includes reviews of relevant research literature and emerging sector issues.

Contact CCA for more information.