Become a Reviewer

The credibility of any accreditation rests largely on the calibre of its reviewers. 

Organizations undertaking a CCA review know they will get a team of well-trained reviewers that are grounded in the realities of their sector, with experience and training in managing the accreditation process and making sound decisions in their assessments.

Why Become A Reviewer?

Our reviewers tell us how rewarding it is to be a CCA reviewer. They say it’s a great opportunity:

  • For professional development and learning
  • To learn about how other organizations operate
  • To meet other professionals and volunteers from community-based organizations
  • For a break from regular work or volunteer responsibilities
  • To learn more about accreditation and share with your own organization

Organizations with a staff member or volunteer who is a CCA reviewer say it:

  • Builds in-house expertise about the accreditation process
  • Brings new ideas from other organizations
  • Helps them stay on top of changes in legislation, policies and procedures
  • Contributes to quality improvement, planning and client service

About the Role

Who is involved in a CCA accreditation review?

The accreditation review is conducted by a CCA-trained team of volunteer reviewers. CCA reviewers have experience with the organizations that participate in the CCA accreditation program and expertise in the sectors served by CCA. 

Review teams are made up of individuals from a mix of community-based sectors. Each team has a lead reviewer and one or more reviewers. On some CCA reviews of child and youth mental health organizations, one of the reviewers is a youth reviewer responsible for assessing standards related to youth engagement.

Each review has a designated CCA Accreditation Manager (a staff member of CCA). Administrative coordination and support is provided from the CCA office in Toronto.

What does a CCA reviewer do?

As a reviewer, you actively participate in the work of the review team throughout the process. A reviewer:

  • Assesses pre-site evidence (documents, narratives, surveys) ahead of the site visit
  • Makes decisions on own followed by decisions as a team
  • Leads interviews and other site-visit activities
  • Debriefs with the team and makes decisions throughout the review process

We also count on our reviewers to share insights and observations for ongoing improvement of the CCA program.

What is the time commitment?

The review work starts about two months before a site visit. Most CCA reviewers need between 20 and 30 hours to make pre-site-visit assessments and notes in the GoCCA Web tool on their own, and to participate in team decision making. 

Youth reviewers should expect to need a minimum of 5 hours for the pre-site work.

Site visits range from two to five days (three days for most). Expect to work on your own conducting interviews, observations and other activities, and as part of a team, including in the evenings. 

Successful candidates are expected to participate on at least one review team per year. Dates for involvement on a review team are mutually agreed with CCA.

Is this a volunteer position?

Reviewers are not remunerated by CCA. CCA covers the costs of travel and accommodations for training and for the site visit. A modest honorarium is given to youth reviewers and non-income-earning retirees.

What kind of training is provided?

Initial training includes an introductory webinar, a virtual training day and a one-day in-person workshop. Once in the role, there are opportunities for follow-up webinar training and lots of support and learning on the job.

Who Can Become a Reviewer?

CCA reviewers are individuals who have experience with the organizations that participate in the CCA accreditation program and expertise in the sectors served by CCA. 

Youth reviewers must be between the ages of 18 to 25, have a minimum of one year of experience working or volunteering in a social service organization and have an interest in promoting child and youth mental health.

We look for all reviewers to demonstrate:

  • Understanding of governance and community-based program delivery
  • Communication skills including presentation skills
  • Interviewing skills
  • Familiarity and ease with Internet use and computer basics
  • Ability to analyze and synthesize information
  • Judgment and decision-making capacity
  • Teamwork skills
  • Good time management, flexibility
  • Integrity and trust
  • Appreciation for the value of the accreditation process
  • Respect for the confidentiality and privacy of the organizations and its client

You are not expected to be an expert in everything. What you bring is your own experiences and knowledge of your sector from working or volunteering in a community-based agency, as well as your curiosity and willingness to learn. This ensures teams are well-grounded in the realities of organizations being reviewed.

How to Apply

To apply as a reviewer or youth reviewer, email us with your contact information, where you work or volunteer, and an indication of what motivates your interest in the CCA reviewer role. 

We will follow up with an application form and further information. At that time, you will be asked for two references. Youth candidates must have the approval of their sponsoring organization to apply.