Canadian Centre for Accreditation

Quality Improvement Consultation Program

A unique 6-day quality improvement consultation program that delivers immediate benefits.


Do you have a quality improvement problem?

Is your organization experiencing problems that negatively impact on your service delivery and the quality of care that you provide to your clients/patients? For example:

  • Poor uptake for program services
  • Lengthy wait lists
  • High “Do Not Show” rates for community-based programs
  • Poor navigation and access to community-based health and social services
  • High inventory costs across an organization
  • High error rates on key processes

Leading Edge Group and the Canadian Centre for Accreditation are offering a unique program that will offer your organization consultation services, while creating internal capacity to successfully address problems of this kind.

The Program

Our 5-day quality improvement consultation program is structured on the Define-Measure-Analyze-Improve-Control (DMAIC) problem solving framework and will lead participating organizations through the execution of successful quality improvement projects that will deliver immediate benefits.

Each client organization is invited to send up to three staff to attend monthly workshops focused on the DMAIC components, in which they will receive facilitation and consultation for the QI problem or task that needs to be addressed.

Upon completion of the QI project, the organization will have developed internal capacity and expertise to tackle problems of similar scale and size in their organization with a proven QI problem-solving framework.

Participants will be invited to present their projects at a capstone event at the culmination of the program.

Key Features and Benefits

  • 5 days of quality improvement consultation on the use of DMAIC to execute a large quality improvement project and solve key problems
  • 6 months of mentoring from a QI Master Black Belt expert with over 30 years Lean and clinical expertise to support participants in applying QI concepts in the workplace
  • Provision of key tools and templates that will serve as ongoing resources to use on future projects
  • Participants attend a monthly workshop, receive consultation on their specific project from the LEG QI expert, and return to the workplace to apply lessons learned
  • Incorporates a capstone session that provides the opportunity for peer learning and knowledge sharing

Outcome and Objective

We will coach and lead participants through the DMAIC methodology so that they can execute successful projects and resolve a key QI problem within their organization. This is achieved through five QI consultation workshops, online mentoring delivered over a 6-month period as well as the provision of appropriate tools and templates that participants can deploy when implementing their projects.

Participation Criteria

Any community-based health and social services organization that has a quality improvement problem or challenge that needs to be tackled and resolved.


Upon successful completion, participants receive a Certificate in Quality Improvement Facilitation for Community-based Health and Social Services.

Expertise: Course Leader


Jane Bishop

 Registered nurse with over 30 years experience
Lean Sigma Master Black Belt for Healthcare

Jane trained as a registered general nurse (RGN) in London (UK) and then as a registered pediatric nurse (RSCN) and also gained a postgraduate diploma in Emergency Nursing in 1992. Jane has worked in various operational and managerial positions, including director of critical care and trauma services.


Specializing in change management and people engagement, Jane has led numerous successful facilitation initiatives with diverse stakeholders from different disciplines and organizations. Her expertise and experience has enabled her to work effectively with front line staff, middle management, administrators, senior executives, service partners and community groups at organizational, regional and provincial levels to achieve positive and sustainable change.


Jane has significant experience supporting community-based health and social services organizations in Canada. Clients include Youth Services Bureau of Ottawa; South Riverdale Community Health Centre; South Georgian Bay Community Health Centre and the Ontario Addictions Treatment Centre.

“Jane Bishop is an awesome facilitator. Stays on schedule, delivers information very clearly, doesn't allow participants to stray off topic, but allows for questions and comments.”


“Jane was fantastic – great pace and flow; knowledge of subject; good real world examples and understanding of the system.”


“Her ability to pepper each concept, theory or tool with examples we could relate to allowed her to tailor the training to meet our needs and create an engaging, learning environment with lots of opportunities to practice applying our new skills and knowledge from our everyday work.”.



$8,000 CAD plus HST per organization:

  • Attendance over 5 days of QI consultation and facilitation
  • 6 months of online expert mentoring
  • Program materials
  • QI tools and templates
  • Attendance and presentation at a capstone event

(Up to three participants per organization can attend the program. This equates to less than $2,750 CAD per participant for expert consulting and coaching to help solve a key QI problem for the organization)

For more information, please contact:

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